Privacy Policy


This Privacy Policy is incorporated by reference into the NexGen Compounding & Research Laboratories, LLC Terms of Use (“Terms”). The terms “NexGen ,” “we,” and “us” include NexGen Compounding & Research Laboratories, LLC and our affiliates and subsidiaries. The Privacy Policy explains how NexGen Compounding & Research Laboratories, LLC may collect, use, and disclose information we obtain through the Service. Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms.

“Personal Information” can be used to readily identify, contact, or locate you.

“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. Personal Information includes Protected Health Information, as defined by the Health Insurance Portability and Accountability Act (HIPAA). We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.


We collect Personal Information when you:

  • register to use the Service;
  • log in with social media credentials;
  • use the Service;
  • request prescription transfers from pharmacies;
  • submit referrals;
  • permit your device to transmit information, including your location and contacts; and
  • communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.

Registration and Account Information. You must register to use the Service. To register, you will need to provide Personal Information, such as your name, postal address, email address, and telephone number. You may also provide this information for your family members when you create sub-accounts for them.

Social Connect. When you choose to connect your social media account to your Service profile, we collect Personal Information from that social media website. For example, when you connect your Facebook account, we may collect the Personal Information you have made publicly available in Facebook, such as your name, user ID, profile picture, cover photo, username, gender, networks, age range, language, country, friend list, and any other information you have made public. We may also obtain other non-public information from social media websites with your permission.

Insurance and Health-Related Information. To submit prescriptions through the Service, you may need to provide us with health insurance information, pharmacy and prescription benefits information, date of birth, and other health-related information about you or others. The information that is submitted through the Service will be held subject to the requirements specified by healthcare provider, health insurance, and pharmacy partners and applicable law. For example, any Protected Health Information will be collected, used, and disclosed in compliance with HIPAA and other applicable laws and regulations, and with our agreements with providers, insurance companies, and pharmacies.

Using the Service. We collect the information you provide through the Service. For example, when you make a purchase, communicate with a pharmacist, transfer a prescription, or ask questions through the Service, we will collect the information you provide in such submissions, including any Personal Information.

From Third Parties. You may direct third parties to provide us with information related to your prescriptions. For example, when you request that we transfer a prescription from a pharmacy to us, the pharmacy will provide information associated with the prescriptions to us so we can process them.

Making Payments.   When you make payments through the Service, you may need to provide financial account information, such as your credit card number, to our third-party service providers. We do not collect or store such information, though we may receive summary information about transactions that does not include credit card or bank account numbers.

Referrals. A user may submit Personal Information, such as an email address, about others to us so that the user can recommend the Service or an item available on the Service to them. We use the information to send communications to the individual. The recipient of an invitation to use the Service may see your name and email address as the referrer.

Communicate with Us. We may collect Personal Information through your communications with our customer-support team, requesting access to the Service, or through other communications with us, including through social media.

Location Information from Your Mobile Device. We may collect and store your geo-location information if your device settings are enabled to send it to us. Collection of this information helps us find pharmacies and couriers near you and may otherwise improve the provision of the Service.

Information and Content from Your Device. The Service automatically collects information about your device, such as a device ID, IP address, and browser type, so that we can provide and customize functionality, such as push notifications. You may also permit the Service to access your device’s contact list and photo storage.

Automatic Data Collection: Cookies and Related Technologies. The Service collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. When we associate such information with Personal Information, we will treat the combination as Personal Information.

When you use the Service or receive emails from us, we and our third-party partners, such as advertising networks, social media widgets, and analytics providers, use “cookies” and other similar technologies to collect information about how the Service or email is accessed. Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps. When they provide such services, they are governed by their own privacy policies. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly.

By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service. We may retain such information, including Personal Information, indefinitely.


We use Personal Information to:

  • facilitate and improve our services; and
  • communicate with you.

We may use aggregate information for any purpose, including for marketing purposes.

Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. We may use and retain any data we collect to provide and improve any of our services.

Communications.   We may send email to the email address you provide to us, push notifications to your mobile device if they are enabled, or text messages with your consent, to verify your account and for informational and operational purposes, such as account management, customer service, filling prescriptions, delivering medication, system maintenance, and other Service-related purposes.

Marketing. We may use information, including Personal Information, to provide online advertising on the Service and to facilitate transmittal of information we think may be useful or relevant to you. We will not advertise or market to you based on any protected health information we may have without your prior permission.

Aggregate Data. We may anonymize or aggregate data collected through the Service and use and disclose it for any purpose, such as to healthcare organizations and government entities.


We may share your Personal Information:

  • with our third-party vendors and service providers;
  • to others, including pharmacies, and couriers;
  • to comply with legal obligations;
  • to protect and defend our rights and property; and
  • with your permission.

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.

We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers we use to help us provide the Service. For example, we will provide Personal Information to payment processors as part of financial transactions, and may provide geo-location information to third-party map or navigation service providers. When Protected Health Information is shared, such vendors and service providers will be bound by appropriate confidentiality and security obligations which include business associate contract obligations as required by HIPAA.

Pharmacies. When we submit a prescription and/or a request for medication to a pharmacy on your behalf, we will provide information about you to the pharmacy, including your name, address, date of birth, prescription information, insurance information, and any other information required to process a request. The pharmacies will use the information to process your request, including to collect payment from insurance companies, communicate with your provider when necessary, and fill your prescription.

Couriers. We use third-party couriers to deliver medication to users of the Service. They will have access to information about you in order to pick up your medication and make a delivery, such as your name, address, and any other information required to make a delivery. They may share this information with pharmacies to validate they are authorized to pick-up your medication. Such employees are required to keep your information confidential and may not use it or disclose it except for the purpose of performing a delivery.

Social Networking and Other Websites. The Service may allow you to share information, including Personal Information, with social networking websites, such as Facebook. We do not share your Personal Information with them unless you direct the Service to share it. Their use of the information will be governed by their privacy policies, and you may be able to modify your privacy settings on their websites.

Marketing. We do not rent, sell, or share Personal Information or Protected Health Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service to enable the delivery of online advertising on the Service or on other websites and online services, or otherwise facilitate transmittal of information we think may be useful or relevant to you.

You may be able to opt out of receiving personalized advertisements from advertisers or advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations.  Links to those Services are here:

Network Advertising Initiative:

Digital Advertising Alliance:

When you opt out of personalized advertising, you may continue to see online advertising on the Service and/or our ads on other Internet websites.

Legal and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of NexGen Compounding & Research Laboratories assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

With Your Permission. We may also disclose your Personal Information with your permission.


We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

When we process Protected Health Information, we are acting as a “business associate” as regulated by HIPAA. Therefore, we are required to adopt and maintain appropriate physical, technical, administrative, and organizational procedures to safeguard and secure the Protected Health Information we process. We also may not access, use, or disclose the Protected Health Information except as permitted by our partners, you, and/or applicable law. We strive to protect the privacy of the Personal Information we process, and to avoid inadvertent disclosure. Our partners will have their own Privacy Policies in place. We are not responsible for our partners’ activities and omissions, in particular, how they retain or secure their own data related to the provision of the Service.

If we learn of a security system’s breach, we maintain an incident response policy that includes notification requirements consistent with applicable law. By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice by mail.


We do not knowingly collect information from children under 13. We will take steps to delete it if we learn we have collected it.

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.


By using the Service, you will transfer data to the United States.

If you are visiting from the European Union or other regions with laws governing data collection and use, you agree to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.


To request access to, correction, amendment, or deletion of this Personal Information, a user should make the change using the Service, when possible. If the Service does not permit you to access, correct, amend, or delete any information that you have provided to us through your use of the Service or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to

Limits to Your Requests for Access, Amendment, or Deletion. While we may be able to access, update, and delete the information we maintain, we may not be able to access, amend, or delete the information we provided to pharmacies and other third parties on your behalf. If we cannot access, amend, or delete such data you may need to interact with the pharmacies and other third parties directly. Our contractual obligations to pharmacies and our legal obligations under HIPAA and other applicable laws may require us to retain information about users for extended periods of time. We will continue to retain such information as necessary.


We may revise this Privacy Policy, so review it periodically.

Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted.

New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

Contact Information

NexGen Compounding & Research Laboratories, LLC
2005 Fort Worth Hwy, Suite 100
Weatherford, TX 76086

Effective Date: 10/3/2017